What if my order shows delivered but I didn’t receive it?

We count on our carriers to deliver your package once it leaves our warehouse. If your package is marked as delivered, we recommend checking secured locations in or around your property such as a main office, front desk or any side or back doors. Sometimes drivers will leave packages in less obvious areas for security. 

A few notes regarding our missing order guidelines:

  • Please notify us as soon as possible, or within 30 days of shipment if a package is not received.
  • We reserve the right to investigate all missing or lost packages, and receive the results of the investigation before proceeding with a resolution.
  • Repeated claims of non-receipt can lead to the cancellation of your service.

If your order's tracking is showing delivered, but you are still unable to locate your shipment, please Contact Us.


Looking for your Nike.com order?

These orders start with "C000.." or the letter "O".  If so, please contact Nike.com support here.  Instructions for checking your Nike.com order status can be found here.

You can also call Nike.com support at 1-888-365-6453 from 4 am - 11 pm PT 7 days a week.