1. Support
  2. Most Frequently Asked Questions

What happens if I need to exchange or return?

Exchanges

If you find that your child needs a different size or style, you can exchange within 30 days of delivery. 

Fit Guarantee

If your child has a growth spurt and you’re outside of the exchange window, we offer our one-time fit guarantee! Just contact our team if your little one outgrows their current pair, and we will work with you to send them the next half or full size up.

How to Return

Sending back a return or exchange is quick and easy. The delivery box is reusable by simply using the additional adhesive strip inside the opening flap. The included prepaid return label can be placed on the outside of the box. Returns can be dropped off at FedEx. More on returns here.

 

If you experience any issues or need more help, please Contact Us.