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Return guidelines for canceled & inactive memberships

Each plan allows you to keep your shoes at the end of that plan period. If you have met all of your payment obligations, you are able to cancel your membership in good standing. 

If you have placed an order within the last 30 days, it must be returned within 10 days of cancelation. If the shoes are not marked as returned or in transit within 10 days from the date of your cancellation confirmation, we reserve the right to charge your card for any remaining monthly payments. 

If you have ordered shoes more than 30 days ago and cancel your membership before the end of your 30, 60, or 90 day plan period, you must pay the remaining monthly payments. 

Failure to comply with the cancellation policy will impact your ability to rejoin the service in the future. These rules also apply to accounts that are inactive or cancelled due to non-payment. 

 

Here are the details of our cancel policy: 

Cancellation within 30 days of last order

There are two options available if you cancel within 30 days of your last order:

  • You must return your current pair(s) within 10 days of cancellation.
  • You can arrange to be billed for the remainder of your monthly payment(s) if you would like to keep your shoes.

Cancellation after 30 days of last order

To complete cancellation, you must pay the remainder of any outstanding monthly payments.

30 day / 12 pairs / $50 month
Minimum payment per 1 order  = 1 x $50 payment
Cancellation after 30 Days: No additional payment obligations

60 day / 6 pairs / $30 month
Minimum payment per 1 order  = 2 x $30 payments.
Cancellation after 30 days: $30 per order

90 day / 4 pairs / $20 month
Minimum payment per 1 order = 3 x $20 payments
Cancellation after 30 days: $20 or $40 per order

Failure to return shoes within 10 days of cancellation will result in an automatic charge for the remaining plan price.  Failure to comply with our cancellation terms and conditions, will impact your ability to rejoin our service in the future. Please also review the cancellations section of our terms and conditions.

If you have any questions about our cancellation policy, please Contact Us.