Resolve login or website issues

We're always working to keep Nike Adventure Club simple to use, intuitive, and loaded with new features! Rarely you may run into an issue and need to clear your browser's cache and cookies to get the newest update or to clear an error. 

First, try logging out of all devices you may be logged into, and then log back in. We suggest using Google Chrome on all platforms, as it's what we've found works best. If you have logged out and back in and are still having issues, you may need to clear your cache and cookies.

To clear Chrome's cache and cookies on your device, open Chrome and follow the steps below. 

While on a Computer...

  1. At the top right, click the 3 vertical dots to access the, Customize and Control Google Chrome options.
  2. Click more tools
  3. Clear browsing data. Next is choosing what you’d like to clear and from when!
  4. Choose a time range. To delete everything, select all time or just make sure to choose a time before you first logged into your Nike Adventure Club account. 
  5. Check the box for cookies and other site data.
  6. Check the box for cached images and files. The content settings and hosted app data are suggested but not required.
  7. Click clear data.

While on a Smart Phone or Mobile device...

  1. Tap History
  2. Clear browsing data.
  3. Choose a time range. To delete everything, select all time or choose a time before you first logged into your Nike Adventure Club account. 
  4. Check the box for cookies and other site data.
  5. Check the box for cached images and files.
  6. Click clear data.

Now close all of your browser tabs/windows and open the Nike Adventure Club login page. Finally, enter your details and sign in!

Note: You do not need to clear your browsing history, passwords or other fields. Remember to close all browser tabs and windows before opening a new browser and trying to log back in.

If you have any other questions or concerns, please Contact Us.