COVID-19 Safety Protocols & Shipping Delays

Preventative measures at our warehouse and the impact this may have on your order delivery

To protect our warehouse staff, new safety protocols have been implemented to reinforce social distancing, hygiene practices as well as building capacity limits. In some cases, mandatory limits on staffing may impact normal shipping timeframes. We are committed to doing everything we can to balance the safety of our teams with the efficient delivery of your order.

It is important to note that our carrier, FedEx, may experience delays, which we are unable to prevent once your order has shipped. At this time, FedEx is unable to guarantee delivery on time, even for expedited orders. For more information about how COVID-19 has impacted shipping, see their most recent updates here

How do I know if my order is impacted?

After placing your order, you should receive a shipping confirmation within 1-2 business days. If you do not receive a shipping confirmation within two business days, it is likely we are experiencing a delay fulfilling your order. If you have not received a shipping confirmation within 5 business days, please Contact Us.

How do I check the status of my order?

You can view the current status of your order in your account under Order History.

If you have any questions regarding your order, please Contact Us